Shop It to Me is a free email service that notifies people when their favorite clothing items go on sale at boutiques and major retailers. The company wanted to find a way to improve customer retention by reducing unsubscribe rates. So as part of the unsubscribe process, CEO Charlie Graham added a step, giving customers the [...]

I’d love to take responsibility for the following, but I can’t.  It comes from the website JustSell.com. But the principles are awesome whether you’re a small business owner, executive or staff person. A quick 8-point check on your coachability… Which of these are true and to what extent? I usually allow my manager and others [...]