Hey there, Are you "back in the saddle" after the Independence Day weekend? Honestly, there are so many things happening, my mind is spinning! New partners, new service opportunities. I feel blessed. Anyway, I wanted to let everybody know that  (if they haven't already heard) that Fannie Mae has changed. check out the lnman article:http://www.inman.com/news/2010/07/7/new-guidelines-choosing-appraisers-comps [...]

When times are tough and customer dollars are scarce, the companies with excellent customer service standards weather the storm. A company culture that places high value on strong relationships with its customers, from hiring empathetic staff to encouraging employees to take ownership of their roles and responsibilities, creates an overall attitude that attracts customers, say [...]

Do your customers feel the love? Not the ho-hum, check-the-“satisfied”-box-on-the-survey kind of love. We’re talking about the kind of warm-and-fuzzies that inspire spontaneous thank you letters. If your customers aren’t head-over-heels gaga about you, then you’ve got work to do, says Jeanne Bliss, author of Chief Customer Officer: Getting Past Lip Service to Passionate Action. [...]

To paraphrase Lt. Saavik in Star Trek II – The Wrath of Khan: “Trust. It is a difficult concept. It is not logical.” Many people look at social media with disdain, others see it as a panacea. Wherever you are on that continuum, you need to be yourself and you need to be trustworthy, lest [...]

As I began to think about the new year (and it’s inevitable resolutions), I came across the following quote: Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people. – Jim [...]